Refund policy

Please email us with your order number and a reason for the refund or exchange request at: simon@jocasi.com

Return
For a seamless return experience, kindly return the item/items to us at Returns, ensure the items are unused/unworn, in their original packaging, and initiate the return within 30 days of receiving your order. Your satisfaction is our priority.

Jocasi Holdings Ltd., Suite 8, Lonsto House, Princes Lane, London, N10 3LU

Refund or Exchange
Upon receiving the returned item, we will promptly issue a full refund or proceed with an exchange based on your preference. To ensure a secure return process, we advise obtaining a certificate of posting from the Post Office. While we have not encountered any missing parcels to date, it is a precautionary measure for added peace of mind. Your satisfaction and the safety of your return are of utmost importance to us.